Privacy policy

Last updated: September 2026

At Kind Humans Support Services, we respect your privacy and are committed to protecting your personal information.

This NDIS privacy policy explains how we handle your data in line with Australian law and the NDIS Practice Standards.

1. Your rights

As a participant, family member, carer, or visitor to our site or service, you have the right to:

Know what personal information we collect and why
Be told how your information is used or shared.
Access and update your information at any time
Withdraw consent, where applicable.
Have your information kept safe, private, and secure.
Make a complaint if you believe your privacy has not been respected.

2. What personal information do we collect

We may collect:

Your name, date of birth, and contact details
NDIS number and plan information (if relevant)
Information about your disability, health needs, or cultural background
Emergency contacts or nominated representatives
Notes about the services we provide you, including shift records
Any feedback, complaints, or incidents you raise

We’ll only collect what we need to deliver safe, personalised, and effective support.

3. How do we collect information

We collect information:

Directly from you or your nominated person (e.g. parent, carer, guardian, plan nominee)
From support coordinators, plan managers, other providers, or health professionals (with your consent)
Through our website, email, SMS, phone, or in person
Via secure software platforms such as Brevity, which help us manage your services

We may also collect information from third parties if it is lawful and necessary to keep you safe, comply with the NDIS, or meet a legal obligation.

4. Why do we collect your information

We use your information to:

Plan and deliver the support you choose
Communicate with you and those involved in your care
Record progress, incidents, or risks to keep you safe.
Meet our legal and regulatory obligations under the NDIS and other laws.
Improve the quality, safety, and effectiveness of our services.
Maintain your records securely for auditing and compliance purposes.

We don’t use your data for marketing without your clear permission, and we’ll never sell your information to anyone.

5. Who do we share your information with

We may share your information with:

NDIS-related professionals include support coordinators, plan managers, and allied health teams.
Kind Humans employees and subcontractors who directly support you
The NDIS Commission, NDIA, or other oversight bodies, when legally required
Emergency services or child/adult protection agencies in cases of serious risk or harm
Other parties only with your informed consent

We only share the minimum amount of information required, and only with people who have a legitimate reason to know.

6. How do we keep your information safe

We take the safety of your personal information seriously.

All digital records are stored in secure, encrypted systems.
Staff and contractors must sign confidentiality agreements and complete privacy training.
Access is limited to people who need it to support you.
We back up records securely and review our systems regularly.
We securely destroy information when it is no longer needed.

If a data breach ever occurs, we will notify you in line with the Notifiable Data Breach Scheme and take immediate action.

7. Accessing or updating your information

You can request access to the personal information we hold about you, or ask us to correct it if it’s wrong or outdated.

To do this, just contact us using the details below. We’ll respond within 5 business days, unless there’s a legal reason we can’t.

8. Use of technology, automation and AI

At Kind Humans, we use secure technology, including some automation and AI tools, to help us communicate better, respond faster, and deliver the support you’ve asked for. These tools help us:

Send reminders, confirmations, or updates without delay
Make intake forms easier to use and complete.
Keep your details safe, accurate, and up to date across our systems.

We only use these tools to make things clearer, quicker, or more accessible, never to replace human support or decision-making.

Behind every message or process is a real person making sure things are running smoothly. If you ever want to speak directly with a human, just ask, and we’ll always make that happen.

We use these tools to enhance human connection, not remove it.

9. Questions, concerns or complaints

If you have any concerns about your privacy or how your information has been handled, please let us know.

Kind Humans Support Services

If you’re not satisfied with our response, you can also contact: