Your feedback matters

Why your feedback is important

We’re committed to offering support that feels human, respectful, and safe. That means listening, especially when things don’t go to plan.

Giving feedback or making a complaint will never affect your services. You will always be treated with kindness, dignity, and care. Speaking up helps us improve and ensures everyone receives safe, high‑quality support.

What kind of feedback can I give?

You can share anything with us, including:

• A compliment or positive experience

• An idea or suggestion for doing things better

• A concern about something that didn’t feel right

• A complaint big or small about how we’ve supported you

All feedback is welcome. You don’t need to use any special words, just tell us in a way that feels comfortable for you.

How to give feedback or make a complaint

You can reach out to us in the way that suits you best:

• In person with any support worker or team member

• By phone: 1300 136 416

• By email: feedback@kindhumans.com.au

• Online: through our feedback form

• Anonymously, if you prefer

If you need help to write or speak your feedback, we can support you with this.

What happens when you send feedback or make a complaint?

When you give us feedback or make a complaint:

• We will confirm we’ve received it within 2 business days

• We will keep your information private and secure

• We will work with you to find a fair and transparent solution

• We aim to resolve most issues within 5 business days

• For more complex matters, we will keep you updated regularly until it’s resolved

• You will be treated with respect at every step

All complaints are recorded in our Complaints Register and used to improve our services.

What if I’m not happy with the response?

If you’re not comfortable raising something with us, or you’re not satisfied with how we’ve handled your complaint, you can contact the NDIS Quality and Safeguards Commission.

They are independent and support your right to speak up.